Application Development

Can RPA Put an End to Busy Work Once and for All?

Posted: April 20, 2018

Is your IT team pursuing innovative business solutions or just keeping the lights on?

While all CEOs would love to say their IT department spends the day working on digital transformation initiatives and other value-driven projects, the truth is many knowledge workers are overwhelmed with tedious, monotonous tasks that prevent them from more important jobs.

Robotic process automation can help balance out the workload scale, taking on more busy work and freeing up time for IT teams to tackle business-critical responsibilities.

IT's time-crunch problem

The struggle to keep up with manual tasks and time-consuming administrative work is very real. According to Workfront's "2016-2017 State of Enterprise Work Report," U.S. employees only spend 39 percent of the workday handling their primary job functions.

Knowledge workers, in particular, often get saddled with menial tasks ill-suited for their combination of technological skills and experience. A 2017 Data Dimension study revealed that IT staff only spend roughly 15 percent of their time on truly innovative endeavors. Meanwhile, 30 percent of their day is devoted to putting out fires and responding to service requests.

Misusing IT resources in this fashion not only reduces employee productivity, but it impedes digital transformation projects that could lead to new revenue opportunities, streamlined internal workflows and strategic decision-making processes.

Solving the busy work problem requires software solutions that can shoulder the responsibility of everyday manual operations. That's where RPA comes into the equation.

RPA reduces manual workloads

When properly implemented with the right kinds of processes and workflows, RPA tools can be a huge boon for your IT department. Any task that is repeatable, value-based and does not rely on human decision-making is a good candidate for RPA. Many back-office jobs fit that description to a T.

Process transformation company Sutherland found that RPA deployment can lead to a 70-percent reduction in manual processes, drastically increasing employee productivity. With more time back in the day, knowledge workers can use their considerable IT skills and expertise to take on important jobs that bring tangible value to the organization. Ambitious projects that have been delayed and put on the back burner time and again can finally see the light of day. Thanks to RPA solutions, the IT department can be much more than a cost center - it can be a business innovator.

Moreover, RPA tools work faster than human operators ever could, covering more ground in less time. This accelerates internal processes and allows for quicker service delivery, resulting in happier customers. From any angle, the ROI of RPA is worth it.

RPA solutions streamline your workflows and obviate the need to assign tedious, manual tasks to some of your most valuable employees. Having knowledge workers tackle such menial jobs is like using a chainsaw to slice bread: effective, but overkill. Get the most out of your workforce by letting RPA tools shoulder the mindless stuff and having the IT department tackle the really challenging work.

Thanks to RPA, busy work's days are numbered.