Introducing the RPA Maturity Curve
The most concise explanation of robotic process automation’s benefits that we’ve heard came from Leslie Willcocks, professor of technology, work and globalization at the London School of Economics, in an interview with McKinsey & Company:
“RPA takes the robot out of the human.”
Most knowledge workers have great ideas far more valuable than their ability to repeatedly press Ctrl-C and Ctrl-V. By affordably automating well-defined, repetitive tasks, RPA gives businesses the opportunity to tap into the innately human values of creativity, judgement and innovation.
RPA isn’t necessarily a cut-and-dry implementation, however. There is variability in how - and how deeply - it will be baked into business processes. The volume and complexity of knowledge work will differ among organizations, which means that no two implementations will be identical.
With that in mind, we developed an RPA maturity curve that helps organizations understand what will be demanded of them as they progress in their process automation endeavors. This curve is not intended as a precise roadmap, but as a compass to orient businesses as they plan their journey through automation.
Without further ado, we’re thrilled to introduce the RPA maturity curve.